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Keynote Speaker on Customer Experience and Leadership. Head of Experience @ TEDx San Francisco. Board Advisor. Selected for TEDWomen 2018.

Rationally Optimistic. Appropriately Abrasive.

Explorer of all 7 continents and yes, Antarctica is cold.  Will be the first person to win a game of Uno from space.

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CRAFT

People are my craft. Listening, architecting, measuring, actioning, and speaking about the science of customer experience and leadership have been my expertise for 15+ years.

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CURIOSITY

The difference between a good speaker and a great speaker? A deep curiosity about the audience and an understanding that they, not the speaker, are the center of the story, insights, and calls-to-action.

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CONNECTOR

Exceptional leaders know how to connect the seemingly unconnected. I'm one of those. Reach out and let me know how I can help connect you with your objectives.