Video Sound Bites (< 2 min.)
Featured cover story article and co-author of “Customer-Facing Compensation, Outcomes, And The Ignoble Definition of Culture” in Software Executive Magazine
Key contributor to "How to Provide a Delightful Customer Service Experience." Collaboration via ProProfs Chat.
Interviewed as Client Experience SME for Kerry Bodine's next book, with publication due late 2018. Kerry is author of, "Outside In: The Power of Putting Customers at the Center of Your Business"
Former Head of Attendee Experience for TEDx San Francisco